Microsoft wants to hear users about new tool in preview experience to solve problems faster
All about Artificial intelligence
Microsoft has just launched an artificial intelligence feature created to help Xbox players. THE Support Virtual Agent It is available in the “Contact Us” section on support.xbox.com and will answer console and games related questions. The goal, according to Big Tech, is “solving problems more efficiently”.
The tool was launched for selected Xbox Insiders in the United States and works with English as a preferential language. Users can access the service while connected to an account registered on Xbox Insider Program.
According to the company, players feedback will be used to improve the AI agent in the future as this is a “preview experience.” The evaluation can be done through the “thumb up” or “thumb down” button on each of the answers, or through the “Give Feedback” button at the bottom of the page.
Read more:
How to use the virtual agent?
After clicking “Ask a question” on the page already logged in, the player will see the Virtual Agent Support Start in a new browser window.
“You can ask questions by text or voice, and it will answer with relevant support.xbox.com information. If Support Virtual Agent cannot solve the problem, you can ask for a live support agent, as long as it is within the normal time of operation of Xbox Support, ”says the statement.
It is also possible to customize the service by choosing between two different agents: one of them is an AI character in animation; The other appears as a colorful orb of Xbox.
According to The Verge SiteMicrosoft has been cautious in the inclusion of AI in the consoles. For the future, the company plans to bring game content creation tools, which would include adding art generated by artificial intelligence to brand devices.